Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. If you test positive, you will be denied boarding. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Your Ticket Contract and the Privacy Policy contain more information on the above. Passengers who test positive or who have been exposed will also be granted 100% FCC. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. The first thing to know is that seven days beyond booking, your deposit is non-refundable. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Check you've typed your email address correctly. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Please view our advertising policy page for more information. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. We'll run a soft credit check to find special offers, but it wont affect your credit score. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Refer to your specific ticket, provided at the time of booking. For an up-category change, applicable fare increase is due at time of change. Please visitthis linkfor more information regarding Shore Things terms & conditions. The list of things that are prohibited on board, 4. Anyone in those situations is eligible to receive a refund or FCC. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Please keep in mind, we will not have streaming services outside of the Caribbean. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. If you are. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. 4. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Find the right card for you. Sir Richard Branson's . Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Cost includes $12.95 plus applicable local sales tax. A fare difference may apply at the time of rebooking. TPG values it at $1,600. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Plus Ups are excluded. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. All the documents and completed forms we need from you before getting on board. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. But if you need help, well do our utmost to provide it. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. The list of things you wont need to bring on board, 3. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. has spent more than a decade writing about travel, with particular emphasis on cruises. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Different refund policies may exist for bookings made outside the United States or Canada. We've made it safe, so you can do everything. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. They will receive 100% of the cruise fare paid in the form of FCC. Heres a peek. Dining. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Within 60 in Economy. No change fees will be charged for Voyage date or cabin changes. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. This post contains references to products from one or more of our advertisers. Enrollment required. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Our considerations and protocols at our destinations, 9. Complete the Voyage Well acknowledgement in our Sailor App, 6. Here youll find everything you need to know so you can book and sail with confidence. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. 1. Primary immunodeficiency is caused by genetic defects that can be inherited. Refunds will be issued to your original form of payment. Learn more. Required pre-flight COVID tests on disembarkation, 1. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. We will look after you if you test positive for COVID on board 3. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. An inherent risk of exposure to COVID-19 exists in any public place where people are present. There's also a required health screening to be filled . Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. How Reassuring are New Cruise Cancellation Policies Really? Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. What happens if a Sailor tests positive for COVID on board, 6. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. 1. 2. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. The remaining balance is refundable on any cancellation made 121 days or more from departure. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. Any such changes are for your safety and beyond Virgin Voyages control. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Health and wellbeing Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Find out how here. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. - Pre-cruise testing is no longer required. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Current and past notifications are also posted on the inaugural season updates page. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. What to book before you get to the port, 2. - You have the most flexibility outside of 120 days prior to your departure date. Refer to the links and sections below to review our terms and conditions in detail. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. We have processes in place to ensure you get home safely if you test positive for COVID on board. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. Enrollment required. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Editors note: This post has been updated with new information. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Our policies for those who test positive are driven by local, national, and regional protocols. Complete the Voyage Well acknowledgement in our Sailor App, 5. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Additional rights may apply to our U.K. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Were so excited to have you on board our gorgeous lady ships. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. Plus, your own feed of TPG content. What to expect on the day of your voyage. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. 6. For Sailors who test positive for COVID-19 or refuse to quarantine. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Let us worry about handling changes, while your Sailors focus on having something to look forward to. Related: A look inside Regents most expensive cruise ship. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. 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