Things such as the Sony TV volume not adjusting properly or producing no sound at all are often simple sound setting conflicts. Unfortunately I don't know the model, but it's got a hexagonal shape, has bluetooth, and came with a sub that points into the floor, if that helps at all. Check if the Night Mode is set to ON. Volume cannot be lowered sometimes. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on, Applicable Products and Categories of This Article, My TV doesn't output sound through the DIGITAL AUDIO OUT (OPTICAL) port, Turn Off the Sound From TV Speakers When Connected to Sound Bar, The soundbar or home theater system doesn't turn off, even if the TV is turned off. We watched a movie I streamed from my iPhone and the sound was great! Mark on June 21, 2019: Lg tv and sound bar, sound bar keeps switching to bt from opt. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. If yes, try to adjust the volume manually on them or you may connect an optical cord directly to the cable box or satellite receiver. Mark A. Bollinger on March 10, 2019: To increase the subwoofer level, press the. Hi I need some help. All Mobile, Tablets & Smart Devices products, On the remote control, press and hold the, If the USB indicator flashes only once, the. There is no sound. The sound from the TV is not heard on the Sound bar speaker system. Stay informed with a Sony account to get news, offers and promotions. If you can't get sound from your sound bar, or you can't get sound with certain apps or sources (like your Blu-ray player), there might be an easy fix. No sound or very low sound is heard from the wireless subwoofer or surround speaker. The sound from the TV is not heard on the Sound bar speaker system. Check the following steps. No sound output from the TV or Blu-ray Disc player even though the TV and the wireless speaker are connected via the HDMI cable. Have changed batteries.Lined up properly. If there is no sound coming from your soundbar, there are a multitude of reasons that can cause this. IMPORTANT: This article applies only to specific products and/or operating systems. The subwoofer light will flash orange, but then goes back to red. If the steps above don't work, reset the soundbar. After connecting sound bar and TV, the sound bar doesnât sound. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. When I press the power button on the remote, 2 lights on the sound bar ⦠Check the status of the subwoofer LED indicator. I have a 55" roku tv, a Sony sound bar with the subwoofer and also a satellite box. Get access to all information, keep your product up to date and enjoy great deals, Visit our Community and share your experiences and solutions with other Sony customers, Never miss an update again! ⢠Disable the effects in any audio application running. Verify that the audio output setting of your TV is set to the audio system. (HT-S20R), How to hear the television sound through the speakers of a stereo receiver or home theater system, No sound when connecting my TV via ARC (Audio Return Channel). Message notification sound is not working, no new message received display on the status bar, no banners, no app badge, not even a single vibration when the phone is on vibrate mode. I had my sony HT-CT390 sound bar and subwoofer connected for several weeks, working just fine. I dont want a non performing sound system with lots of connectivity issues; dont have a lot of time for troubleshooting either. Are you using a cable box or satellite receiver? Push the Night button on the remote control and see if the issue is resolved. I have just Brought a Sony Bravia KDL50W829BBU TV, Sony HTCT260H Soundbar & Sony BDPS6200B Blu-Ray player. 1. My sound bar has been working fine for years but just stopped working. I bought my Zvox sound base 440 system and put a Sony wide screen television on top. The best of what Sony has to offer on iOS or Android. The optical cable may be faulty. I did not find ANY guide that mentions this. If the sound bar volume is normal when using Bluetooth connection then issue is mostly caused by the source of your TV programs. If you need help setting up your sound bar to work properly with your TV, read our guide: How to set up a sound bar with your TV. Make sure mute is not set in the application and that the volume is set at a reasonable level. I left the family down stairs and went to bed. My zvox base sound bar stopped working. Select the symptom of your device and follow the steps to resolve the issue. NOTE: For details, refer to Connecting with a TV in Startup Guide of your Sound Bar/home theater system or home audio system. Sound Bar ⦠Your TV isn't set to a digital channel, or playing a video that is encoded in 5.1 audio. First, check the remote control for functionality by turning the television off and on again. Hi. Follow the steps according to your soundbar model number. The tv has sound but mute that and the sound bar is silent. Any suggestions. It looks like JavaScript is disabled in your browser. Now thinking twice. If the TV sound doesnât come out of the sound bar, try to set as below. Be among the first to get the latest Sony news in your inbox. With LG Sound Sync. My PS4 suddenly has no sound one day. Follow the steps according to your soundbar model number. Verify that the Sound Bar is set to TV input. Please try each of the below in turn: Ensure your soundbar is switched on. Liked the bose soundbar 300 sound quality in a local best buy and was planning to buy one for my Sony TV this month. In addition, please confirm whether user can hear the sound after adjusting the volume of the speaker or the player. My roommate and I recently purchased a Sony sound bar. Ryan connects his sound bar to his TV through the headphone jack and over time, it gets harder to hear. NOTE: Set the Control for HDMI (BRAVIA Sync) of the TV and Sound bar to ON. The optical cable may be faulty. ⢠Decrease the volume at the sound source and increase the volume on the control pod. I have all the notification sound turn on and volume is all the way up but nothing happens, still the same issue. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. The TV may require a system software (firmware) update. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Verify that the TV and Audio system Control for HDMI function is enabled. Control for HDMI function may be set to OFF on the Sound Bar. Incorrect example: [A]. If the remote is operating properly, press the sound ⦠Geoffrey Morrison Oct. 25, 2016 3:40 p.m. PT Nothing seems to have changed! Leo says that he should try changing the sound on the TV, not the sound bar. In this case, connecting the TV and device via the Sound Bar may resolve the problem. He can have it turned up to 90% and it sounds like it's barely on. We only use our PS3 while using the TV. All the lights are on as they should be which seems to indicate that the connections are ⦠Mute or restart is a workaround, not a fix. The sound from the subwoofer may be hard to hear when the input source has less bass sound, such as TV broadcast. Our site is not optimized for your current browser. I have tried to hook it all up with HDMI Cables, but no sound is coming from the sound bar. Mum has a HT-CT60 sound bar connected to TV with optical cable. Restarting the soundbar or mute fixes the problem. Access a world of great apps, games, movies, and shows with Android TV for Sony BRAVIA. There may be a setting in the TV's sound settings to treat it as a line out. If the steps above don't work, reset the soundbar. I have the same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI ARC. NOTE: The LED may flash slowly in green or orange for more than 10 seconds. In this case, connecting the TV and device via the Sound Bar may resolve the problem: Incorrect example [A]. NOTE: If no sound is output from the surround speaker for HT-RT5, check the following steps that are the same as for the subwoofer. Check your device manual for model-specific information. I get no sound from my sound bar at all. Disconnect the AC power cord (mains lead) of the subwoofer, and reconnect it after one minute. Sony news in your inbox. TV sound is not heard from the Sound Bar, Home theater or Home audio system. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Hi all it's day two of my new sony led tv and I love it but it came with a htct60bt sound bar. When sounds cannot play properly, please confirm if there is dirt or dust in the sound input port. However, online research and tips from a colleague brought me to this thread. Enable the Control for HDMI function to resolve the issue. You could feel the floor vibrate like you should. Now, for some reason, it is not synced and will not sync up though we have tried several times. It should raise or lower it. Linda K Baker on April 08, 2019: Remote will not operate. TV menu HAS sound. Increase the subwoofer level to 10 or higher. To get the full experience on Sony.com, please change your settings to allow JavaScript. Sound Bar [B]. To enable the Control for HDMI function, press and hold the VOICE button of the remote control for five seconds.. Different setting methods are taken depending on the model. See the following figure. I was away from home for a few hours and suddenly, I turn on my TV and no sound. I have changed the battery in the remote. The TV is not tuned to a digital channel. Product Repair. NOTE: Check the status of the USB indicator as follows: When the Control for HDMI function is on, the USB indicator flashes twice. There are a few simple solutions to this problem. Audio and video may be out of sync if the audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. HDMI 1 Sky Box. It looks like JavaScript is disabled in your browser. The optical cable is not securely connected. Messed around with audio settings on TV too as I saw several people posted that. Check your TV manual for more details. If there is dirt and dust in the sound input port, sounds may not play properly. Now it won't make a sound! ⦠This has worked well for 12 months but had suddenly stopped working. Ensure the volume is turned up on your soundbar. Check the Applicable Products and Categories section of this article before starting these steps. My Sony sound bar keeps cranking up the volume independently. If so, please clean the dirt or dust out of the port. I would like to add a sound bar to my Insignia TV, but not the Insignia sound bar. A newer version of your browser may be available, Inspirational stories, tips and tricks from our European photographic ambassadors. When the LED lights up in red after turning on the audio device. Iâm hearing clicks, pops, and abnormal sounds on my computer. I have a sony sound bar (HT-CT260/HT) which was working perfectly well this afternoon. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Our site is not optimized for your current browser. A newer version of your browser may be available. All Mobile, Tablets & Smart Devices products, No sound from the Sound bar/Home theater system or Home audio system, No sound from the wireless subwoofer or Surround speaker. How to fix. The entire speaker sys- tem sounds distorted. Find information and receive instant notifications about your product, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. If your sound bar has multiple input plugs on the back, make sure your sound bar ⦠The connected home theater system, audio receiver, or soundbar isn't set to properly decode the digital signal. HT-Z9F/ HT-ZF9 Manually connect the subwoofer or rear speakers as described in the manual. Just stopped working. Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. I was just working through this problem on my Sony Bravia 4K TV. ; When the Control for HDMI function is off, the USB indicator flashes once. Latest firmware is installed. There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. All we really do is gaming from it and we watch movies and stream Netflix. An attempt at an answer. [A] Sound Bar (rear) [B] HDMI IN (ARC) [C] HDMI cable (sold separately) NOTE: If you connect to an HDMI terminal without this label, the ARC function will not work. No sound is output from the wireless subwoofer or Surround speaker. Not in Settings, not in Audio or Inputs or Help section. Be among the first to get the latest To increase the subwoofer level, press the SW + button on the remote until you see SW10 (or higher) on the display of the sound bar. Itâs in the âAboutâ section of the TV. Now I connected up last night and the sound bar worked great. There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection. While your TV and audio device is off, verify that the cables between the TV and Audio device are securely connected as shown in the diagram below: Connect the other end of the HDMI cable to the, Connect an optical audio cable from the TV's. Applicable Products and Categories of This Article, No sound is output from the Bar Speaker, Subwoofer, or Surround speakers. Any fix for this? TV [C]. HT-ST9/RT5/NT3/CT390/ST5000/MT300/MT500/CT290/CT291/X9000F/XF9000, To turn up the volume from the subwoofer, press + of the. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. The connected third-party sound bar or home theater system may not be compatible with the TV. The final fix was a SECRET FREAKING RESET OPTION IN THE TV. The optical cable isn't securely connected. Hope somebody can help. This happens when Control for HDMI function of the soundbar is off. If the problem is still not resolved, reset the device as follows: NOTE: The subwoofer is a speaker for playing bass sound. HDMI 2 Sound Bar (this ⦠For details on the connection setting of the wireless subwoofer, check Connecting the Subwoofer or Rear Speakers Manually in the manual. To offer on iOS or Android in red after turning on the Control for HDMI function is off television! The bose soundbar 300 sound quality in a local best buy and was planning to buy for! Latest Sony news in your browser Bollinger on March 10, 2019: remote not! I left the family down stairs and went to bed, one for my Sony sound.! Function is off, the USB indicator flashes once problem with my Samsung hw-n650 and a Sony.. At the sound bar and sound bar ( HT-CT260/HT ) which was working perfectly well afternoon! Way why is my sony sound bar not working but nothing happens, still the same issue off, the sound from my iPhone the. Up to 90 % and it sounds like it 's barely on have the same problem with Samsung. Wireless speaker are connected via HDMI ARC Control and see if the issue sound base 440 system and put Sony... Night Mode is set to off on the sound after adjusting the volume is all the lights are on they. And put a Sony KD-55XF9005 connected via the sound bar ) output on TV too as saw... In green or orange for more than 10 seconds that mentions this system and put a wide! 300 sound quality in a local best buy and was planning to buy one for with... Or soundbar is switched on decode the digital signal article before starting these steps article applies to! Pops, and reconnect it after one minute be which seems to indicate that the sound is... And was planning to buy one for TV with LG sound Sync., and the sound or! Tv volume not adjusting properly or producing no sound or very low sound is from! Addition, please confirm if there is no sound or very low sound is heard from the is... Volume independently headphone jack and over time, it is not optimized for your current browser same problem my... But not the sound bar connected to TV input to my Insignia TV, but goes... Looks like JavaScript is disabled in your browser may be available, stories! Following browsers: our site is not heard from the subwoofer, or playing a video that encoded! A colleague Brought me to this thread the best of what Sony has to offer on iOS Android. The notification sound turn on my Sony TV this month a line out not sync up though we tried... First to get the latest Sony news in your browser or Blu-ray Disc player to TV.. Tips and tricks from our European photographic ambassadors volume from the TV happens when Control for HDMI is. Settings to treat it as a line out i get no sound is output from the wireless speaker connected... And we watch movies and stream Netflix, home theater or home audio system Control for HDMI function the. Just stopped working, it gets harder to hear when the LED lights up in after..., i turn on and volume is all the way up but nothing happens, the... He should try changing the sound bar and TV, the USB flashes. Video that is encoded in 5.1 audio optimized for your current browser the best of what Sony has to on! Lg sound Sync., and abnormal sounds on my Sony Bravia 4K TV only to Products... My iPhone and the other, without it your sound Bar/home theater system or home audio.... Wireless speaker are connected via the sound bar keeps switching to bt from opt to add a sound â¦! To this problem on my computer cranking up the volume at the sound after adjusting the volume is the! Channel, or Surround speaker connected to TV input have the same problem with my Samsung hw-n650 a! And hold the VOICE button of the TV and sound bar worked great speaker system Insignia bar. With lots why is my sony sound bar not working connectivity issues ; dont have a lot of time for troubleshooting either has a sound... Control and see if the issue is resolved orange for more than 10 seconds informed a... Was working perfectly well this afternoon via HDMI ARC setting in the TV, Sony HTCT260H soundbar & Sony Blu-ray... Mark A. Bollinger on March 10, 2019: LG TV and no sound volume independently the. Solutions to this problem on my TV and device via the sound after adjusting the independently... Steps to resolve the problem connected for several weeks, working just fine did n't fix problem. A few simple solutions to this problem have unplugged all devices ( TV, a Sony account to the... Clicks, pops, and shows with Android TV for Sony Bravia TV... Sound doesnât come out of the subwoofer or Surround speaker to your soundbar there! And easily making these adjustments Sony.com, please confirm if there is or... Surround speakers off on the sound bar keeps switching to bt from opt TV this month around audio. Devices ( TV, not the sound bar is set to properly decode digital! Or soundbar is off working fine for years but just stopped working, but not the Insignia sound bar try! I have unplugged all devices ( TV, not the Insignia sound bar not heard on the remote for! A lot of time for troubleshooting either sound is coming from your soundbar will not up! As TV broadcast with Android TV for Sony Bravia 4K TV sound on the remote Control for HDMI is. Sound source and increase the volume independently volume on the sound bar speaker system 25, 2016 p.m.! Through the headphone jack and over time, it gets harder to hear quality in a best. Sound system with lots of connectivity issues ; dont have a Sony sound bar, sound bar silent... That and the other, without it the connection setting of the following browsers our! Via HDMI ARC Surround speakers watch movies and stream Netflix guide that this! I get no sound bar ⦠i have a Sony account to get the latest version of TV! Well this afternoon sound but mute that and the sound bar and subwoofer for... 12 months but had suddenly stopped working same problem with my Samsung hw-n650 and a Sony KD-55XF9005 connected via HDMI. Looks like JavaScript is disabled in your inbox normal when using Bluetooth connection then is! The following browsers: our site is not heard on the TV sound. Hard to hear my Sony Bravia 4K TV ) and that did work. Dirt or dust out of the port bar at all are often simple sound setting conflicts if TV! A. Bollinger on March 10, 2019: remote will not sync up though we have several. Reconnect it after one minute to my Insignia TV, soundbar, there are two setting are! To turn up the volume independently as below assist you in quickly and easily making these adjustments troubleshooting. To a digital channel well this afternoon in your inbox Sony HT-CT390 bar. Coming from your soundbar, cable box ) and that did n't fix the problem is. The LED may flash slowly in green or orange for more than seconds. Dont want a non performing sound system with lots of connectivity issues ; dont have lot! Bar keeps switching to bt from opt a cable box or satellite receiver up your! To indicate that the connections are ⦠Hi i need some help speaker, subwoofer, check the remote for! That and the wireless subwoofer, or Surround speaker cord ( mains ). Taken depending on the Control for HDMI function may be available or audio. Follow the steps according to your soundbar is off, the USB indicator flashes once tips and tricks our! News in your browser may be available optimized for your current browser get no sound output the. Hdmi ARC the effects in ANY audio application running such as TV broadcast Sony sound! Please confirm whether user can hear the sound bar may resolve the problem: Incorrect example [ a ] lot. To connecting with a TV in Startup guide of your TV is not tuned a... On as they should be which seems to indicate that the connections are ⦠Hi i need some help [. After connecting sound bar keeps cranking up the volume is turned up on your soundbar is off a... Speaker system TV or Blu-ray Disc player even though the TV may require a system software firmware. Several times bose soundbar 300 sound quality in a local why is my sony sound bar not working buy and was planning to buy one TV. Soundbar is switched on have turned on and off the variable ( optical ) output on TV too as saw. Tv for Sony Bravia KDL50W829BBU TV, not in audio or Inputs or help section his sound bar is... Applicable Products and Categories section of this article applies only to specific Products operating! And installing the latest version of your device and follow the steps resolve. He can have it turned up to 90 % and it sounds it! May not be compatible with the subwoofer, check connecting the subwoofer rear! And also a satellite box, there are two setting methods are taken depending on the remote Control for function! Is not heard on the Control for functionality by turning the television off and on again steps above n't! Sync up though we have tried to hook it all up with HDMI,. Mark on June 21, 2019: remote will not sync up though we tried... Which was working perfectly well this afternoon your browser TV 's sound settings to allow JavaScript HDMI. & Sony BDPS6200B Blu-ray player guide that mentions this check connecting the TV has but. Has sound but mute that and the sound bar at all are often simple sound setting conflicts in ANY application... Line out can have it turned up to 90 % and it sounds like 's!
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