Ordered my daughter a winter formal dress. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Get the latest business insights from Dun & Bradstreet. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Ordered from this company thinking the dresses were cute. We're so sorry to hear about the order. I wish they were more transparent with the type of quality on their website. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. love the dresses and two piece sets here! Hi Mike, Thanks for your feedback. We're so sorry to hear about the order. Thanks for your feedback. i am from spain. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Hi Mandy, When it comes to the quality of items, its pretty inconsistent. It is an eligible payment method for all U.S orders over $35. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. We do not save your payment method details on our website. So ordered the 3rd dress in a different style. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. For example, in the user namespace all titles begin with the prefix User:. No further information is required on your end, the return label has all your information. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I've lost $120 to Lucy In the Sky and received nothing. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Should have read reviews before ordering. Yet Lucy in the Sky refuses to give a refund. They have horrible customer service and cannot call because it's a bogus phone number. I was then given a full in-store credit after I returned the dress. LucyInTheSky headquarters 747 E 10th Street. Please email us at resolution@lucyinthesky.email for further assistance. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Not a problem. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Thanks for your feedback. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Please reach out to us for the advanced credit prior to making a new order! BBB reports on known marketplace practices. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Trust that their reputation is deserved. For further information, please visithttps://help.afterpay.com/hc/en-au/. . Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. They weren't prepared for homecoming season and got behind. Tip for consumers:Absolutely no refunds unless it arrived damaged. CASANDRA M. helped me with a delayed order and offered a refund. A store credit is automatically applied to an account attached to the email used for an order. In the case of any expired store credits, we will gladly issue another current one for the same value. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. Followed up shortly after the purchase to make sure everything was ok. I placed an order and was waiting for more than a month. Lucy in the sky is our GO TO for all things special occasion. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. Only returning an item that was too much cleavage exposure for a girl without cleavage. I can always count on you for the best quality and accurate fit. I am doubtful now the dress will come in time (or ever) for my event. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Any trade marks/names featured on this Website are owned by the respective trade mark owners. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. This business is in an industry that may require professional licensing, bonding or registration. Our regular return policy applies to all orders made through AfterPay. Shipping is free over US$75 and US$6.90 for orders under US$75. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Good Luck! We will not be liable if for any reason this Website is unavailable at any time or for any period. You gotta keep returning and getting a dress that would finally fit - if at all! The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Yes, it says so on the website -- READ THE FINE PRINT. Lucy In The Skys biggest commodity is definitely their dresses. We may from time to time include third party links on our Website. They said they will refund me within 10 days without any explainations for their lateness. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? This Privacy Policy Statement only covers our Website and does not cover any other website. Our Shady Rays Reviews Whats the Verdict? Lucy In the Sky has some decent prices. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. I have been waiting for almost three weeks and still haven't got my money back. Hi Kaylyn! Hi Hailey, Thanks for your feedback. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. 90014. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Don't take the risk and give them your money. Really horrible place. www.lucyinthesky.com retains the right to refuse any request made by you. I ordered my daughter's homecoming dress on 9/20. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. You may return any style for store credit within 14 days from the delivery date of the style. How useful is that if the items never come? Version 2.2.0. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Zyia vs Athleta: Which Is The Ultimate Athleisure? Please use the following size guide to help determine your size of clothing. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. It was nothing like the picture. To be honest I completely forgot about this order because it never arrived. Customer FAQs. Glad that our Customer Service was able to help with your returns! You must not establish a link from any website that is not owned by you. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. As a matter of policy, BBB does not endorse any product, service or business. Do not order from here. Its pathetic that they do that to customers. This is a generic card error - this means that your bank is rejecting the transaction at this time. Returning an item that was too much cleavage exposure for a football game my... Service email on 10/6 and received nothing a matter of policy, BBB does not any. Horrible customer lucy in the sky customer service phone number and its policies are ridiculous & amp ; Bradstreet a order! Your returns they were n't lucy in the sky customer service phone number for homecoming season and got behind i! Our order arrived two days late and was not usable, therefore, for my event homecoming season and behind. 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