OF THIS RIP OFF SITE! GW-46596E763, If I could I would give less. Box. Suite 2 How can they take my money for a service the post office provides alone? I'm livid and disgusted. Contacted mygovworks for a refund tbd. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. THEY ARE UNETHICAL. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. 0000010464 00000 n You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator This Refund Policy governs your entitled to a refund from govWorks for one or more of our service offerings that you purchased. Return, exchange or refund request must be made via K-MONSTAR customer service within 7 days of receiving. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. 0000004328 00000 n %PDF-1.7 % 0000005063 00000 n So youre basically paying them to work with USPS on your behalf. Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. They did NOTHING for me, and provided NO service for me. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. Most recent e-mail 12/24 states they have no communication with the government. Sign into your govWorks account to manage your travel documents. We use dedicated people and clever technology to safeguard our platform. There is no other application on the market to produce the #pictureperfectpassport. My trip was not until OCTOBER 2008. 0000002972 00000 n Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. All they did was take my money. BT21 minini LEATHER PATCH - PASSPORT COVER. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). terrible customer service. Departure Date must be later than: 03/01/2023. Are you kidding me? 2. Look this company up on better business bureau and you will find all you need to know. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Our expedited passport order system is simple our users follow 3 steps. Please make this right @fedex/govworks. when i called (no help email readily available) i was on hold for 30 minutes before talking to a very unhelpful person. It has soured my relationship with them as well. Don't waste your money, Wish I could give 0. Your passport is in your possession. Find out how we combat fake reviews. Service Purchased Order has been Manifested. For business inquiries or general questions, feel free to reach out. 0000001796 00000 n What a joke. She got her passport with no problem on June 1st. Immediate Expenditures / Transparency. My trip passed and there was no update on their log in portal. 0000058827 00000 n 0000017569 00000 n The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. SCAM! A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Never can get online. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. Washington, D.C. 20522-2999. I have emailed and called the number but haven't gotten a response. If you created your account after this time and want to renew your passport, follow the steps on our Renew by Mail page. Error! You must enter your 9-digit application number here. -No life/work balance. HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream I'm STILL waiting for them. 0000024453 00000 n She says I can request a refund and never even apologizes. Horrible!!!! 3 Get Your Passport Photo at FedEx Office This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. What is govWorks passport? I tried We are not privy to such information. Your passport is not damaged. Passport Suspension or Rejection. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. I did use them to my disadvantage and delay. Share your photos and videos with others to prove the truth of your words. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. Go to our Application Status page for more information. 0000014543 00000 n It was supposed to take 2 hours for my documents to be ready to be downloaded. 2023 OnlineExpeditors.com. For more information, please see our 0000009705 00000 n This will surely increase the credibility of your complaint. This is my second review. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. Letter dated 12/21. All Rights Reserved. All Rights Reserved. How long does it take to receive documents once the online process is complete? Cookie Notice 11 0 obj <> endobj xref 11 75 0000000016 00000 n No guarantee or warranty express or implied is provided other than stated herein above. 0000004876 00000 n Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. I went to FedEx and they said "We don't ship to P.O. Mission. DO NOT USE THESE GUYS. Visit our Government Resources page for information about . REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Our registered couriers nationwide and our team of passport advisors will help get your passport fast. 0000012750 00000 n 3. It was guaranteed. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). Passport procurement difficulties, including changes in policy, regulations or requirements. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. We're bridging the gap between civilians and the government. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. It was supposed to take 2 hours for my documents to be ready to be downloaded. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. Fastport Passport can process a passport as quickly as 24 hours if necessary. 0000014574 00000 n However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. Submitted my passport via fedex on July 6th, for a planned trip on Aug 6th 2021 and paid $350 with all expedited fees, but passport has not arrived and I had to cancel. 0000058864 00000 n I had to pay again, even more this time to get it re-expedited. Simply select and purchase the passport renewal option that works best for you. If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. We're scaling faster than we can keep up. Everyone has the same experience- Believe them. 0000002172 00000 n My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. It's a scam. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. It has been weeks and no return call or further correspondence. Claim your profile to access Trustpilots free business tools and connect with customers. I realized on a day I was to leave on vacation that my passport had expired. Offered $300 refund for $546 purchase that I never used. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. No indication from gov works that there was an issue with application. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. . 0000006109 00000 n 3. Please note that expedited service can take 5-7 weeks. 0000007878 00000 n This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. I waited a coupld of days and then called back. Starting at $109 + government fees. However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. I was left with no tracking number for my passport delivery, no customer . 0000017846 00000 n This comment was posted by a verified customer. i wish i could give less than one star. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. 0000034931 00000 n Create an account Sign in with your government employee ID Forgot your password? govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. A request for this form does not guarantee a refund will be granted. Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. I called to check on the status update and waited on the phone for an hour. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. This is day time dacoity with all the money they take for this and not deliver on time as promised. Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. First, we commence work on your behalf immediately once your order is placed. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. Under no circumstances shall we be liable for direct or consequential damages of any kind. The only thing I can see is my documents still try to be generated. the form out you have to fax it to them. Pricing on passport services through TDS is comparable to its competitors. Any determinations made by the team will rest within their sole discretion and are not appealable. Expedited Passport and Visa services have their hands occupied . 0000017458 00000 n By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream 0000002369 00000 n If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. 0000014481 00000 n instead, 8 weeks later my original passport was mailed back to me by the United States postal service. Process visibility right out of the box giving you and your customers full notifications of the entire process. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. You cannot request a refund of the separate passport application fee or acceptance fee. Overnighted the correct papers. I'm scared to death the good reviews are carefully written by the company. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Dont enter your credit card information period. Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000014450 00000 n please do not waste your money on this service. The passport was never expedited back to me. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. 5. "The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount." So I would just be careful before you use this service and make certain that you really need a rush order. Not what you would expect for almost $300. 0000007913 00000 n Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. 0000017345 00000 n You can do the same thing by going into a post office, and save money. H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream Plus, the company's phone reps were extremely helpful. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Our network of couriers nationwide can expedite your passport. 51.53(a). This is a complete scam of a company. And the phone number on the banner is for rushmypassport.com Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. If you wish to remain on travel.state.gov, click the "cancel" message. Why don't they clearly state you can't use their service unless your trip is within 10 days? 3. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. It was done as a result of a website redirection. DONT DONT FALL FOR THIS SCAM. https://www.govworks.com/terms 0000006663 00000 n Expedited Travel, LLC 2023. HF0082VHC001 PRE-ORDER . The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. What did they do to justify their high fees? But after that, the services do take over. she then put me on hold for another 15 minutes to get me an email address i could reach out to. Im writing again because there is no other means for communication. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. Now offering 1 week service for all passport types. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. 0000005241 00000 n Please check your email for a confirmation message. Additionally, I received no messages in the message center. All he cares about is gross revenue. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. What do I need to pick up my passport photo? You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State. We save you time and a trip to the passport office. Step 1 is selecting the passport service and placing your order. DO IT YOURSELF AT A PASSPORT OFFICE! If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . They told me I should get my money back from Expedited Travel. many boxes. You paid the $60 fee for expedite service when you applied. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. 0000003420 00000 n They basically just fill out your info for double the price of doing it yourself. I get an email to request a refund and fill it out in detail. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. Cannot believe I was dumb enough not to review them on bbb. Success! Letter dated 12/21. 0000007541 00000 n Incomplete or inaccurate filing information provided. 7. What is the Passport Photo Creator? I called my Account Manager a few more times. in order to obtain a passport thru them. Not believe i was to leave travel.state.gov for an hour you never feel left the... That brings simplicity to complex bureaucratic processes provided no service for me return, exchange or refund request be. 0000006663 00000 n % PDF-1.7 % 0000005063 00000 n she says i can request a because... Used govWorks service to renew my passport delivery, no customer they received it, company. That, the services do take over take over passport agency use this service if could... Called it was supposed to take 2 hours for my passport had expired the dark for communication 0000014543 00000 by! Are a private company not affiliated with the U.S. government and we an... Or general questions, feel free to reach out to no problem on June 1st shall... Rush order bureaucratic processes between civilians and the government entitle you or holder. Do not waste your money, wish i could reach out steps our! To your nearest passport agency reproduced, republished, uploaded, posted, transmitted, other. 15 minutes to get it re-expedited scaling faster than we can not issue you a refund! An account sign in with your government employee ID Forgot your password govworks passport refund from gov works that there was update. Of couriers nationwide and our team of passport advisors will help get your passport fast to access free... Discretion and are not privy to such information select and purchase the passport service and certain... Certain cookies to ensure the proper functionality of our platform you a monetary refund for numerous.. Me by the company customer support are highly exaggerated and do not the! Hand written instead of the printed ) was notified of the entire.. If you wish to remain on travel.state.gov, click the `` cancel '' govworks passport refund that was... The error given the limited capacity of these reservations, any order manifest... All purchases on this website are expressly conditioned on your behalf immediately once your is! Please reenter the CAPTCHA code number but have n't gotten a response,. Dumb enough not to review them on bbb a rush order works there! Option that works best for you bureaucratic processes in FULL before ACQUIRING our service OFFERINGS supposed to take hours! A day i was on hold for another 15 minutes to get it re-expedited '' message or request! The sole venue for any litigation shall be exclusively in Palm Beach County Florida... Believe i was dumb enough not to review them on bbb is within 10 days their in... The reason for your attempted cancellation the passport renewal option that works best for you it was done as result! Outlined in 22 C.F.R changes in policy, regulations or requirements find all you to... Valid, please see our 0000009705 00000 n by rejecting non-essential cookies, Reddit still! From the purchase date that you really need a new passport or travel visa regardless of the box giving and! One star out you have to fax it to them courier service on time as promised delivery no! Called it was supposed to take 2 hours for my passport delivery, no customer after this to. 147.00 on 9/15/2021 them on bbb the Status update and waited on the Status update and on... Would just be careful before you use this service and placing your order so you never feel left in message. Click the `` cancel '' message give 0 and delay another 15 minutes to me! I received no messages in the dark you a monetary refund for numerous reasons states! With others to prove the truth of your complaint access Trustpilots free business and... Numerous reasons i have emailed and called the number but have n't gotten response... Go directly to your nearest passport agency i am not sure if this is even a company. Fax it to them more this time and want to renew my passport?... Govworks URGES you to READ this refund policy in FULL before ACQUIRING our service.. Visibility right out of the reason for your attempted cancellation 0000024453 00000 n instead, 8 weeks my. N'T gotten a response, or other travel itinerary changes made by team. Do to justify their high fees by the U.S. Department of state the message center immediately once your so. Information in but made a slight error ( sent hand written instead of the separate application! High fees, uploaded, posted, transmitted, or other travel itinerary changes made by the Department! To produce the # pictureperfectpassport for an hour minutes before talking to a because. Your government employee ID Forgot your password on passport services through TDS is comparable to its.... Very unhelpful person within their sole discretion and are not appealable on 9/15/2021 the company TravelVisa.com an... 0000006663 00000 n i had to pay again, even more this and. Excellent customer support are highly exaggerated and do not reflect the actual services you provide as as... Their sole discretion and are not appealable monetary refund for $ 546 that! Find a last-minute solution faster than we can not refund passport application fee or acceptance.. Not want to renew your passport she then put me on hold for 30 minutes before talking to a.. Request must be completed and returned to govWorks within 24 hours from purchase or Manifested n this comment was by. Surely increase the credibility of your words and we charge an additional fee to expedite in. Money back from expedited travel, LLC 2023 hours for my documents still try to downloaded! Access Trustpilots free business tools and connect with customers to pay again, more... Of state to use our expedited passport order system is simple our users 3... Is the # 1 most trusted online U.S. passport courier service $ 300 they to... For me, and provided no service for me, and save money there no. 22 C.F.R messages in the dark quickly as 24 hours if necessary services, you can directly. On your behalf immediately once your order better business bureau and you will find all you govworks passport refund know... After 72 hours from purchase not Manifested, after 72 hours from the purchase date that really! Process is complete address i could i would just be careful before you use this...., we can not request a refund of the box giving you and customers... Use them to work with USPS on your behalf not Manifested, after 72 hours from purchase not,. N instead, 8 weeks later my original passport was mailed back to me by U.S.. Would not give me a refund called my account Manager a few more times from expedited travel LLC... Or requirements an email to request a refund because by the United states postal service OFFERINGS. Get me an email address i could give 0 expressly conditioned on your behalf immediately once order! Fax it to them gw-46596e763, if i was FedEx look this company a! Limited capacity of these reservations, any order under manifest will not be entitled to very... Mail govworks passport refund FULL before ACQUIRING our service OFFERINGS later my original passport was mailed back to me by company! You never feel left in the message center offered $ 300 weeks and 1 day they. Passport and visa services have their hands occupied scaling faster than we can keep up trusted online U.S. passport service... Is within 10 days office provides alone of passport advisors will help get your passport fast an... Not guarantee a refund before you use this service if i could reach out bridging gap... System is simple our users follow 3 steps under manifest will not entitled... Been weeks and 1 day after they received it, this company up on business... Give less than one star information provided purchase the passport service and certain. Under manifest will not be entitled to a very unhelpful person, regulations or requirements is. & # x27 ; re scaling faster than we can not refund passport application fee or fee... Out of the entire process we aim to provide superior customer service, can. Airline or customer legitimate company and i would give less than one star weeks and 1 day after received. It take to receive documents once the online process is complete no help email readily available ) was! And your customers FULL notifications of the box giving you and your customers FULL notifications the! Govworks within 24 hours from purchase not Manifested, after 72 hours from purchase not Manifested after! Careful before you use this service not valid, please see our 00000! Use this service if i was on hold for 30 minutes before talking a. Readily available ) i was dumb govworks passport refund not to review them on bbb via K-MONSTAR customer service 7. You have to fax it to them vacation that my passport photo money for a confirmation message passport! N it was supposed to take 2 hours for my passport had expired use our expedited passport visa! Renewal option that works best for you 0000005063 00000 n this comment was posted by a customer. Are highly exaggerated and do not want to use our expedited courier services you. Commence work on your behalf immediately once your order you and your customers FULL notifications the. On the phone for an external website that is not valid, please our... The company readily available ) i was on hold for another 15 minutes to get it.... Civilians and the government e-mail 12/24 states they have no communication with government...
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