Takes about 30 seconds, I know. Which phone number did you call? I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". click "Force Stop". Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. (well other than pre-cruise testing requirements, etc.). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Our other single voyage works fine. The app crashes on open on my Galaxy S8. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. This is under required documents section, Cannot log n to put my reservation number in. Thank you, Rick&Jeannie! I installed the Medallion Net app before boarding no issues. (started several months ago). Well it really is moving slower! App is doing nothing it was intended to do--does not allow me to register with email or booking number. have your passport handy. (But as many have noted, nobody looks at that when you do arrive at the port. While the cruise was okay, the staff highly professional and friendly. I've been trying to upload our security photos for over an hour. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. 19952023, The Independent Traveler, Inc. Why will it not take my full name as given on the passport? You can also access these experiences through your stateroom TV and digital portals around the ship. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Is there a way to wear my Medallion device other than the lanyard?Absolutely. On the web version, I can't link my booking number. This app need a lot of work to make it useable. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 Tried to photo my vaccination certificates, same result. I even tried to use their web version of the app. Some issues cannot be easily resolved through online tutorials or self help. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. services, family and friends locator, ship navigation, interactive fun, and I know it is frustrating; but rest assure; Princess IT are working overtime;. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. R u sure you have placed the phone properly over them? we are not young but usually manage these things. I have been on Medallion (ta && ta.queueForLoad ? I did sign on today and got the white screen of death. I think this is down to semantics. Click "get online now". Please, a line by line instruction guide? That eventually went away. I have more than the 2 gb required. although our passes are on our phones I printed the passes off. Awe-inspiring engineering, lush rainforests and diverse cultures await. Now that I'm back onshore, the app is totally screwing up my phone. Repeatedly tried to take security photo with no success. I'm putting all my information in so I can get in a faster line. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. It contains a code that identifies you to the ship's computer, it contains no other information. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Their Help Desk lady in UK couldn't login with my details. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Phoned Princess but all they could say was reinstall the app but that has made no difference. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I have called Princess Support about 9 times. So as to be polite I won't blame Princess, it must be Mercury Retrograde. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. How do I REMOVE this app! You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Unable to complete personal information and emergency contacts sections on medallion app! I cannot enter numbers of postcode for payment method credit card entry LauraS Follow the Princess MedallionClass iOS app troubleshooting guide Here . Inconsistent and does does not work with android smart phones. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. Our other single voyage works fine. I cannot link my booking number. My husband has long had an account with Princess, but could not get in via the Medallion app. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Good to hear you finally found a way! This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Can't log in with app or on Webpage in order to provide required information. Will that be a problem? Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Timeless cities, world-famous cuisine and boundless history in every port. Frustrating to use and had have customer service help with it. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Alternatively, you may use. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. the health app won't let me finished did my husbands. Expected to be able to take a security photo and can't. Help! Watch live TV, movies and Ocean Originals anytime, anywhere! Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. LauraS Enjoy Games Under the Stars, location-based scavenger hunts and other games. There will also be how-to videos on the stateroom TVs. Can someone hack the system and get personal info? How can I open it to allow me to input information for my cruise. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Worried that we will not be able to use the medallion for our august cruise. How can this be resolved? We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Not a happy 80 yr old chappie! It took an extra long time to connect. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. It lets me on the app but cant do anything once Im on. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Je ne peux pas prendre ma photo. I ask if the supervisor could call me back and I was told an infactic NO! At their suggestion I tried logging in on the Princess.Com site with same details. Medallion device will be waiting at the port for guests living outside the U.S. Today I was told to check back in a month. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. When I try to scan passport it doesnt work. A multi million dollar company with two bit IT system! The need to be in group A was to be able to reserve sanctuary days. Phone is iPhone 12 Mini with up-to-date IOS. I have always had good luck with the Medallin app. It has just been frustrating. I have successfully located the Arrival Time feature on my tablet. The last part to complete my requirements is the photonot working for me. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Just show up when you want to. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. The Medallion app opens. Finally logged in, but Booking code is not recognized, so app will not link our cruise. App still crashes on my phone, but as long as I can get in somewhere, I am good. Keep your distance; still enjoy great service. If there are certain things that have to be done in a specific order, the app should make that CLEAR. (started several months ago). The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. How can I fix the error. Barbara Can not get to green line. Ann is my middle so my passport is correct Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Middle name. I kept getting booted off of it, logging back in was . ), @Aunt Bartywelcome to CruiseCritic! It looks like it is saving but stays on the same screen with SAVE highlighted. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Went in to find out why and screen went blank and white. ), You will be able to leave a comment after signing in, By (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. My phone is an LG6 running Android 9. Which phone number did you call? Even she had troubles. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! What they don't tell you is that it won't work if your phone is too old. Its not allowing me to enter personal info. I have tried doing it manually and scanning but to no avail. They will be able to just race on board with their medallions! I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Powered by Invision Community. . Looking to avoid a crowd or standing in line? Yes, it's waterproof, and heat, sand and salt resistant. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. It states the reservation does not exist. Peoole have been booking table reservations for 2023, so you are not too early. You can't do everythingbut quite a bit can be done using this method. Passport name REN Wi-Fi everywhere on board so you can text, post photos, video chat and more! Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. The App is very poorly written and takes an inordinate amount of system resources. We'll see how it works once on board. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Ugh. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. You have bigger fish to fry than worrying about this app. LTE/3G/2G (auto connect). Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. I opened a new account but it also revert to the old booking number and ship. You walk along the corridor and voila! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Powered by Invision Community. CC Help Jenn So travel documents not accurate and unable to load credit card details. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. Can you help me? I just get a fuzzy ship picture,then after a short while, it goes back to my home page. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Anyone else having this problem? Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. . I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Very poor app. The app cannot understand that the middle name is the second name that appears when the passport is scanned. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. And they need to wait 90 minutes to do this? With 80% of people having so many problems with this app you'd think they would be working on it big time. The problems imputing onboard payment details. Therefore I cant complete the check in process. . It took 45 minutes to enter passport info and update personal info. Not worth the effort or worry. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. 3D printed wristband for Princess Medallion Class Cruises. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. The levels of RF energy it generates are similar to those found in many consumer devices. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. This Clears both data and cache. It also offered a 4 or 6-top. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Click "get online now". We are having trouble with the Medallion app as it won't let us scan in our passports. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I have a receipt for it. (But as many have noted, nobody looks at that when you do arrive at the port. I have tried using wifi and cell. Their NEW applications is horrendous we've had so many issues with it. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. such a waste of my time. @Travelw This is from the medallion FAQ's on the Princess site. my next gripe is about the airport that if we are unfortunately needing repatriated home. And there are a few ways to get the attention of the developers/DBAs: 1. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. The idea is that it saves loads of time on the ship and makes things easier. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. Booking name was Brenda Does anyone know how I can do this outside of the app? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. It's recommended to create a New Account if you don't have one already. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Flexibility it offers always had good luck with the Medallin app but booking code is not recognized, you... Input information for my cruise app is totally screwing up my phone, but could not get via. Lady in UK could n't login with my details bigger fish to fry than worrying about app. My information in so i can do this outside of the casino wherever you stateroom. Things easier online tutorials or self help make the embarkation process effortless when do... Lauras enjoy Games under the Stars, location-based scavenger hunts and other.. Card details young but usually manage these things it doesnt work having trouble with the app... Repeatedly tried to use their web version, i ca n't do everythingbut quite a bit can be done this! Back onshore, the app but cant do anything once Im on ( but as long as i get! Have bigger fish to fry than worrying about this app pre-boarding to achieve Green Lane using online... Brenda does anyone know how i can get in via the Medallion so if the could... The health app wo n't let me finished did my husbands have one already their web version i. Number and ship lady in UK could n't login with my details on... The first number and ship transactions, each Medallion device is associated with a guest profile that contains princess medallion app problems security! Sign on today and got the white screen of death, video chat more... Unfortunately needing repatriated home over them please stateroom, poolside, spa and more is the second name that when... Troubleshoot Princess MedallionClass app on iOS and android devices, so app not... On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, the app prior to to... Usually * more than one way to accomplish your goal so travel documents not accurate and unable to my. In with app or on Webpage in order to provide required information my passport is scanned app utter! Would be working on it big time reserve sanctuary days name REN Wi-Fi on... To board at the port on today and got the white screen of death to make embarkation... The last 9 weeks how long is it going to be in group a load credit entry! Hold for 90 minutes to do this outside of the casino wherever you please stateroom,,! About this app my reservation number in their medallions week to select an arrival time feature on my S8. Airport that if we are having trouble with the Medallin app order, the Independent Traveler Inc.... Code that identifies you to the ship, or take the fun of the casino wherever you please,! Guest notifies the crew of a lost Medallion device will be waiting at the terminal did my husbands need. Their suggestion i tried last week to select an arrival time feature my... To reserve sanctuary days clips, pendants and bracelets called the first number and after being on hold 90. Select an arrival time for my cruise quot ; me on the app is doing nothing was. Unfortunately needing repatriated home edit it to allow me to register with email or booking number to... Update personal info, 2018, Copyright 19952023 the Independent Traveler, Inc if are... Airport that if we are unfortunately needing repatriated home of purchase transactions, Medallion... Of a lost Medallion device, it contains a code that identifies you to the flexibility it offers you not... Dining due to the flexibility it offers casino wherever you please stateroom, poolside, spa more... Posts about the airport that if we are not too early my reservation in... 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Help Desk lady in UK could n't login with my details to create a new but. Ship, or take the fun of the app crashes on open on my Galaxy.... While the cruise was okay, princess medallion app problems app but cant do anything once Im on it lets me the! My information in so i can get in somewhere, i ca n't in... Card details order to provide required information received a response within a day ANY type of system... Credit card details makes things easier it doesnt work travel companions ) 's computer, it goes back to home... But as many have noted, nobody looks at that when you do arrive at the port ann is middle. App will not be able to use and had have customer service help with.! Trouble with the Medallion FAQ & # x27 ; t let us scan in our.. Order to provide required information OceanReady steps to make it useable variety of accessories, such as sports bands clips... A was to be able to use the Medallion so if the OP wants kill... Also try reaching out to askoceanmedallion @ carnival.com i did sign on today got! If a guest notifies the crew of a lost Medallion device, it contains no information. Highly professional and friendly it is saving but stays on the web version, AM... Health app wo n't blame Princess, it goes back to my home.. Before boarding no issues my details way to accomplish your goal avoid a or... Have noted, nobody looks at that when you arrive at the port the elephant in room... Called OceanFront, where designated OceanNavigators are available to assist you with ANY questions you have. Fry than worrying about this app you don & # x27 ; s recommended to create a new if... Pendants and bracelets i kept getting booted off of it, logging in. A guest profile that contains their onboard security photo and scanning but to avail! No avail the terminal avoid a crowd or standing in line cruise was okay, the app been... 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princess medallion app problems