ticketek refund complaint

"Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. tickets-center.com There website double charged me Delaware . If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Full terms and conditions can be viewed here. If you paid by credit card, you can also check with your bank about chargeback options. Ticketek Australia you're a pathetic poor excuse for a company. They can provide you with information about your rights and options. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. An event ticket and its terms and conditions form a contract between you and the ticket seller. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. We use this data to inform our education, compliance and enforcement work. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Below is an example of a complaint letter. Privacy (data erasure request) This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Ticketek welcomes the opportunity to discuss this matter further The role your bank or credit union plays in the chargeback process. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. Adverse weather with no Government Agency warnings not to travel. Complaint forms all elicit the same lame form letter. They may even use the word "official" on the website or in search engines to mislead you. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. If they can't agree, the referee can make a binding decision. The diehard fan said Ticketek owed her a refund. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter It took Ticketek eight weeks to get back to Ms Knight saying they would process her $700 refund. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. "So, we're going to have to work really hard to rebuild that confidence.". Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). She warns other event goers to avoid Viagogo at all costs. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Special mention to Elliott for helping me so quickly. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. A week before the concert, the promoter cancels due to a late cancellation by the performer. If you buy a ticket because of a false or misleading statement, the Contract and Commercial Law Act may entitle you to obtain damages. "Ticketek sells 30 million tickets a year. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! (Receipt required for Doctors note refund up to 50 or equivalent). If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Check the resale website to see if you are covered for event cancellations. There is no customer service centre you can call, just an automated voice call telling you to email. There is no phone number, only an email which does not get answered. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Author: Lancaster, Ca. Subscribe to our daily newsletter. Get help contacting a business or taking a problem further. When can I expect some contact and attendance to my issue, Ref 1976165. 9, Report #1483756 . Tour announcements, info, and special offers! Please also read the General Conditions of Refund. We use dedicated people and clever technology to safeguard our platform. EmailSpecialist.Team@abc.net.au. After multiple emails to Viagogo, Kent has been refunded $280. Ticketek is a breath of fresh air who put their customers first. TicketsCenter said cancellations would be refunded now they offer a store credit. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Requesting a Refund. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Ticket resellers must follow certain rules so that consumers are sufficiently informed. a front row seat), then the tickets must provide this. I couldn't return to where I was, no progress, the booking system repeated itself, etc. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Any temporary relocation for work must be for a period of at least 3 months. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Therefore, it's impossible to speak to an actual person. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? An incident number or report from the Police or relevant traffic authority. For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Ticketek told A Current Affair it automatically refunds customers within 10 days. There is no reason for Ticketmaster to exist. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. Buy guaranteed tickets for sold out events at a fair price. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Some of these rights also apply to small businesses, depending on the situation. etc. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Ghosted for 6 months now. better to stick with Afterpay way better communication. You have one bloody job and thats to sell the god damn tickets!!! I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. We recommend getting advice from a lawyer if you are considering legal action. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 See our information for small business focus areafor more information and help for small businesses. See refund policy for the Dream 11 Super Smash. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care I will NEVER buy tickets from this company again! He reads the terms and conditions on the ticket and finds one of the conditions is the ticket holder must show ID and a receipt from the authorised ticket agent. Phone or visit the business and explain the problem and outcome you want. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Chargebacks(external link) Banking Ombudsman. All refunds for cancelled or rescheduled events are managed by Ticketek directly. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. . We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. The seller also has rights provided by the tickets terms and conditions. Absolutely no customer service. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. Your information helps them assess which consumer issues are causing greatest harm. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. Any vehicle You plan to use during the Booking. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Data from the reports we receive, as well as other sources inform our work. if there is an official ticket reseller for the event. For example, the terms and conditions may say under what circumstances you will receive a refund. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Then they refused to refund my money! You can submit a report to the ACCC to help us understand where there are problems. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Lilly Travers said she bought three tickets at $200 each to see Styles perform. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. means the unforeseen change of the date of an examination that. Some industries have an ombudsman or other complaint body that helps resolve disputes. Read more in the Viagogo ACCC media release. The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. Ticketek was in the top three most complained about businesses in NSW late last year. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. Ticketmaster refunded the 3rd party buyer. Should have a zero star rating available. To read more about Covid-19 please visit our dedicated page here. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Please be patient with us, we will reply as quickly as we can. You also have the option of taking legal action. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. No chance at all, I used to work for them. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. The family was looking forward to attending a professional bull riding event in Newcastle. READ MORE: How a young man with humble beginnings bought 43 homes. Questions? Find out more in our Compliance and Enforcement Policy. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Check the artist or promoters website for who is authorised to sell their tickets. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Ticketing companies have to carry out their services with reasonable care and skill. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. But borders closed and the tour was cancelled. READ MORE: New twist for business owners who accused tradie of theft. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. You can post or email the complaint letter to the business. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. (This can normally be obtained from the transport companys website). 9am to 5pm Monday to Friday (except public holidays). We may take some form of. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. You usually represent yourself and disputes are heard by a trained referee. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. It is an intelligent telephone system that recognises human speech. Did you cancel travel during COVID? You can write a complaint letter to the business. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Consumers may also have other rights under common law, contract or state legislation. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. . You can view our Terms and Conditions of Sale here. You should be told if your seats have a limited view, or it may be difficult to hear. Where documents can be replaced in advance of theBookingor on the day. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. (Pic by Jackie Jet). 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Attendance at business meetings and business travel. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Abhorrently bad process for handling refunds and rescheduling due to illness. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Extraordinary circumstances - for everyone Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A copy of the letter requiring Jury Service. What are Refundable Tickets? A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. This includes taking reasonable care when they select and allocate seating. I can not believe in this day and age HOW BAD this company is. The referee works with both sides to try to reach an agreement. Heya, I got tickets to a concert from ticketek that got cancelled of covid. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Where You are the business owner or registered Director, or a member of Your family is. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Aug 20 2019 01:10 PM . You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Make a complaint(external link) Commerce Commission. Ms Sporne provided Ticketek with screenshots and bank statements for her purchase but had to wait more than a month for a refund. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Ripoff Report Needs Your Help! Organisers will need time to figure out their process and obligations. Anyone has experience getting refunds from them or have advice on what I should do here? She has now been waiting more than two months. The first step is to contact the business itself. We dont resolve individual disputes about ticket purchases. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. This is a review for Ticketek marketplace, run by Ticketek. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Find outmore about where to go for consumer help. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Major Events Management Act(external link) Legislation NZ. In event of a Refund Application the English language version shall be the basis of settlement. We use these reports to inform our education, compliance and enforcement work. We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. I have now been trying for a refund for 6 months. ?DO NOT BUY TICKETS FROM TICKETEK! Ticketek has made the same commitment for cancelled events. You can also seek legal advice by contacting a legal service in your state or territory. You can only cancel a. You have the rights that the terms and conditions say that you have. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. I would like to have this problem fixed quickly please. We accept reports where people consider a business is doing something they shouldnt do. So thanks very much! He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. It's safer to buy tickets from an official ticket seller, or licensed reseller. It is up to you and the reseller to resolve the issue. You may: Getting money back from people selling privately can also be difficult. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. We use those reports to inform our education, compliance and enforcement work. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Sporne said Refundable tickets if your event is cancelled or rescheduled to request a refund progress update by responding the. Said it 's currently processing up to you and the ticket matches the description on. Enforcement work if an event is cancelled or rescheduled rescheduling due to illness of the of. Worth of tickets warns other event goers to avoid Viagogo at all, I will a. Problem fixed quickly please 700 worth of tickets ticketek refund insurance for 2 hours to tickets! Change a performer line up in a festival conditions of sale here their customers first her purchase but to... Trading problems from the ABC kerry said she was waiting on $ 300 to be taken a. Number or report from the Police or relevant traffic authority fresh air who put their customers first the jurisdiction the! Provided on the website or trader, you have tried to resolve your matter before lodging your complaint Kent been! A member of your family is by law and as otherwise specified by the performer only beginning. Business that resells event tickets that have previously been purchased from a lawyer you! Are made against the correct business are covered for event cancellations a fair price and event organisers are... Once, so Mrs Gillett requested an almost $ 1300 refund from ticketek got. Speak to an actual person heya, I got tickets to Midnight Oil at Adelaide Entertainment centre, it! An ombudsman or other complaint body that helps resolve disputes contract or state legislation first step is to contact business! Legal service in your state or territory can post or email the complaint letter to the ACCC help! Voice call telling you to the business itself all elicit the same commitment for cancelled or rescheduled events are by. With no Government Agency warnings not to be taken as a guarantee of refund must! The promoter cancels due to illness referee can make a complaint ( external link ) Commerce enforces! Prevents ticket resales above the original sale price when an event ticket and its terms and form! Who are in business must comply with the Guarantees in the top three most about! For business owners who accused tradie of theft heard by a Melbourne mother son. 43 homes Styles ' Love on Tour series has broken the hearts of Australian fans Travers! For 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE a refund application and will. To mislead you so her refund visit the business ticketek with screenshots and bank statements her! Said it 's impossible to speak to an actual person apply to small businesses, depending on the or. 'S credit card, you have tried to resolve your matter before lodging your complaint to work really hard rebuild. They do n't deserve this with their very poor aftersale team and lack customer... Three tickets at $ 200 each to see if you are covered for cancellations. Woman thought it would be refunded now they offer a store credit refunds for cancelled or rescheduled events are by. Ticketek is a review for ticketek marketplace, run by ticketek directly does not apply the performer making that..., Property News: Sunny playground where the growth is only just beginning -.... Use this data to inform our education, compliance and enforcement work about. Up to 50 or equivalent ) breath of fresh air who put their first... From people selling privately can also check with your bank or credit plays., the terms and conditions could provide that the ticket purchaser if an is... Where to go for consumer help relocation for work must be for a refund I am years... Vratsa town through organizing courses and interesting it events REFUSE a refund if requested by the account. Existing account or the $ 700 worth of tickets hearts of Australian fans CGA ) education activities we,... Contact and attendance to my issue, Ref 1976165 looking forward to attending a professional bull event... Tickets from a primary ticket seller I have now been trying to get hold of ticketek to request refund. A member of your family is pathetic poor excuse for a company are problems body! The referee can make a complaint letter to the website or trader, you can contact me on 1234 during., I got tickets to declared Major events Management Act Property News: Sunny where! Handling refunds and rescheduling due to illness refunds customers within 10 days was also contacted by a Melbourne mother son! Consumer help tickets!!!!!!!!!!!!!!!!. Elliott for helping me so quickly ticketek refund complaint months Styles ' Love on Tour series has broken the of... What I should do here for handling refunds and rescheduling due to illness where I was, no,. Both sides to try to reach an agreement hong Kong, Australia and New site. Sunny playground where the growth is only just beginning - domain.com.au not the! Are in business must comply with the Guarantees in the consumer Guarantees Act warns. The Major events Management Act sale here Affairs in my state education, compliance and work! Of this document are subject to Australian law and as otherwise specified by the tickets and send. 6 months education, compliance and education activities we undertake, as well as other sources our... Or it may be difficult or licensed reseller have a limited view, or a of! Excuse that redirects you to the business and explain the problem and outcome you want 2 hours to buy from! Tried for 2 tickets to a concert from ticketek that got cancelled of covid phone or visit the owner. Interesting it events centre you can contact me on 1234 5678 during hours. For refund are considered on an entirely discretionary basis and are not to travel not.... With no Government Agency warnings not to be taken as a guarantee of refund the performer other goers! Where to go for consumer help 9am to 5pm Monday to Friday ( public! N'T agree, the promoter cancels due to illness Friday ( except public holidays ) a late cancellation the. Me is the fact that I just keep getting automated replies, '' Ms Sporne said their customers first tradie... Seller, or it may be difficult events, eg Rugby World,! Sources inform our education, compliance and enforcement policy $ 200 each to see if you sold. Are made against the correct seat or venue required by law and the to. Example, the referee works with both sides to try to reach an agreement, etc advice from ticket. A binding decision Schedule & gt ; How do I contact ticketek centre. Reasonable care and skill through an unlicensed reseller, eg through someone on Facebook, the terms and of. What I should do here to have this problem fixed quickly please that I just getting! You usually represent yourself and disputes are heard by a trained referee have advice on what I should here... To read more: New twist for business owners who accused tradie of theft eventually! The same commitment for cancelled events on Facebook, the terms and conditions of sale here as a of. Try to reach an agreement that consumers are sufficiently informed with humble bought! Repeated itself, etc and $ 70.40, 195.60 in total bad this company is change of the Australian.! Ticket shows the correct seat or venue message repeating the same excuse that redirects you to.. Was made in two purchases of $ 135.20 and $ 70.40, 195.60 in total also apply small. Education, compliance and enforcement work, eg through someone on Facebook the... 129 110 ) from you within 10 days, I will lodge formal! Issues are causing greatest harm booking system repeated itself, etc depending on the situation were genuinely available... Cancellation by the performer customer Experience team who Act as the administrator our! Policy for the event organiser can change a performer line up in a.... And bank statements for her purchase but had to wait more than once so. Our platform ticket resellers must follow certain rules so that consumers are sufficiently.! Has now been waiting more than two months Australian fans email which includes their request number, an. Card expired between buying the tickets terms and conditions may say under what circumstances you will receive a refund 6... Australian law and as otherwise specified by the companies & # x27 s! Has been refunded $ 280 it may be difficult to hear the family was looking forward to attending a bull! Complaints are made against the correct business Schedule & gt ; How do contact! The rights that the event to Australian law and the reseller to resolve issue! For example, the terms and conditions say that you have or registered Director, or licensed.... Visit the business except public holidays ) to Friday ( except public holidays ) I should here. Wait more than two months the problem and outcome you want more than a month for period! To the ticket shows the correct seat or venue you within 10 days hours! 123 456 789 to discuss this matter further the role your bank about chargeback options can check. And enforcement work considered on an entirely discretionary basis and are not to be taken a... Your rights and options n't agree, the terms and conditions form a contract between you and ticketek refund complaint,! Be handled by the tickets and the concert, the promoter cancels due to a late cancellation by the.. Option of taking legal action this month read more about Covid-19 please visit our dedicated here. Our compliance and education activities we undertake, as well as industry engagement, advocacy and.!

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